1. Where does the tour begin?

We can pick up from the Airport, or the Bus or Train Station. If you are on a cruise ship then we pick up just outside the Harbour Gates. We pick up from any B&B or Hotel within 16 miles of Inverness free of charge. Between 16 & 30 miles from Inverness we charge £45 extra for your party. Outside that please email to discuss other options.

2. How will I recognise you at pick-up?

We will always be wearing our name badge, and we will be looking for you. If the pick-up is in a busier location (e.g. an airport, train station or cruise ship) we will additionally have an A4 sheet identifying Highland Garden Tours carrying your name in large print.

3. Are the tour prices per person or per group?

All tour prices are per group.

4. How do I make payment?

All payments are made through our online booking system which takes most major credit and debit cards. All prices are in GPB Pound Sterling.

5. Do you include admissions?

No. Most admissions to our portfolio gardens or either on a donation or a specific fee basis. These fees are payable to the host garden on the day and can vary depending on the venue and time of year.

6. Will I need cash with me?

Most places take credit or debit cards but it is always useful to take a small amount of cash with you. Some gardens that we visit will have an honesty box at the gate that takes cash only. Remember to bring GBP pound sterling.

7. Can you book accommodation for me?

Travel industry regulations in the UK preclude us from booking your accommodation, but we are always more than happy to help and advise, depending on your individual needs.

8. What happens if I need to change my tour date?

We are happy to change your tour date free of charge if we still have a guide available on the alternative date. If you need to cancel your tour then see our full terms and conditions here. If you cannot get to the arranged meeting point or there is a last-minute problem please call us to see if we can assist or rearrange your itinerary.

9. Can you tailor a bespoke tour for us?

Yes. We are happy to create a tour exclusively for you. Just get in touch with your requirements. In some cases an Itinerary Planning Fee is applicable.

10. Can we book a multi-day tour with you?

Absolutely. Subject to availability, you can combine any of our tours on a consecutive basis. Please get in touch to discuss.

11. What shall I wear?

Come prepared for a day out in the open, so layered clothing and comfortable walking shoes. Due to the variances of our highland weather a waterproof raincoat is a must, as we will aim to do the tours whatever the weather! We can provide umbrellas and waterproof cagoules if you need them. On sunny days (yes, we do have them!) a sun hat and sunscreen are advisable.

12. Do you take children on tours?

We accept children aged 8 and over. Adult accompaniment is essential for those under the age of 18. We do not provide child seats so if your child/children require one it is your responsibility to provide suitable child seats that comply with the law in Scotland.

13. How many passengers can you carry?

We operate a luxury class SUV that can accommodate 1-3 adults in comfort. We can carry 4 passengers if you require it.

14. What are your luggage options?

Due to the nature of our tours and for passenger comfort, we can carry one small rucksack per person. Please advise us at the time of booking if you require additional capacity.

15. What level of fitness do I need?

Our aim is for you to fully enjoy the gardens, historic castles and landscapes that we visit. In order to achieve this, you do need a basic level of fitness. Please bear in mind that you will have to negotiate getting in and out of the vehicle on a regular basis, walking around gardens, and exploring very old castles. Most of these have some level changes – stairs or inclines. Some of the tours incorporate short woodland walks that could get slippery when wet. If you have any queries as to whether our tours are suitable for you, please check with us.

16. What will we be doing for lunch?

In addition to comfort breaks, we will stop at preferred locations for lunch. This could be in a café, restaurant or even enjoy a Highland Hamper picnic at a beauty spot. Your guide can discuss and advise on options when you meet them. In some cases, it may be possible to have lunch or coffee and cake with the owners of the gardens we visit. This can be discussed at time of booking. You are responsible for paying for your own food & drink during a tour.

17. Can I eat and drink in the vehicle?

We will provide bottled water while we travel, but no other food and drink can be consumed within the vehicle as they are viewed as hazardous both to yourselves and seat upholstery.

18. Do I need Travel Insurance?

We strongly advise you to have insurance cover in place for the duration of your tour which covers you for travel, medical treatment, injury, death and repatriation as well as cancellation, curtailment and loss of, or damage to, personal possessions.

19. Do I need to tip my guide?

Tipping is not obligatory but if you feel that your guide has provided you with an exemplary service, please feel free!

20. Can I leave a review?

We would welcome your feedback. You could review us on Google, TripAdvisor (as Highland Garden Tours) or Facebook.